FAQs
How long will my order take?
We produce each
order once received. Outside of holiday schedules, weekends, inclement weather,
and special promotional sales, you can expect your order to leave our
production facility within 3-5 business days. Add a few days for shipping- and
you can expect your order in about 10-12 business days from order. You will
receive a tracking number once your order has shipped.
Are your products
manufacturer overseas?
Our items are NOT
manufactured by International Artisan manufacturers. All of our quality
products are designed, printed, and sewn together in the USA.
Can my order be
RUSHED and received in as little as a week?
Because we are
located in the USA, we can accommodate RUSH orders, on most items- based on
inventory availability. Please contact info@oceansofimages.com (whatever our email is for the store) for
more information. A RUSH order fee and overnight shipping charge is associated
with this service.
How much is
shipping?
Shipping is FREE
during our “special” promotional events. Free Shipping promotions will be clearly
marked on the check out page when in effect. Some items, such as large doormats, metal prints, and delicate clocks will necessitate an additional shipping
fee, even during “free shipping” promotional events. These additional charges
will always be listed. During, “non-free” shipping time frames, standard UPS
ground shipping and packaging charges apply and will be determined at
checkout.
Can I return an
apparel item?
Apparel returns
are not accepted. Because all our items are printed upon order, we are unable
to grant product returns unless the item arrived with a manufacturer defect.
Ordering the incorrect size is not a valid reason for return. Printing
variations is also not a valid reason for return. Please refer to our full
RETURN POLICY listed on this website for details. Also, please refer to the
very specific sizing charts to ensure you order the correct size.
Do you ship
overseas?
Yes - we’d love
our products to be worn all over the world. Please note that international
shipping charges will be in effect along with Customs fees. Please note,
shipping charges do not include “Duty” fees. Also please note, item prices MIGHT
reflect a different price than items on your initial receipt. Our
fulfillment center marks items extremely low or classifies the items as gifts - all together in an effort to prevent tariffs and custom import duties and taxes
that can become extremely costly for you in some countries.
Internationally shipped orders may take up to 3-4 weeks to arrive depending on
destination.
If my order had
multiple items, will I get them at the same time?
If your order
contains different items, they may arrive at different times. We strive to
deliver your order to you as soon as possible. In some cases, you may receive
items on different days. Don’t worry, we got ya covered and inform you of
additional packages coming your way.
Can I have my
name printed on your products?
Yes! How cool is
it to not only step out in your fashion leggings… but to have your custom name,
company name, or favorite ocean message - stepping out with you. We can
customize most of our products to meet your needs. Please contact info@oceansofimages.com
to learn more about our custom services. Please note, additional fees and
production time will be required for this service.
Can you design an
apparel item with my photographs?
Yes! Rich does an
amazing job capturing the oceans many creatures- but if you have the photo bug
too and would like to feature your work on a fashion item- please give us a
call. We offer full photography editing, design help, color matching and
customization allowing you to show off your creative side. Contact: info@oceansofimages.com
for more information. Please note, written copyright releases of any submitted
work is required before acceptance of any work and additional production time
and fees apply.
Do you sell your
items wholesale?
Yes. Please reach
out to info@oceansofimages.com
to learn about our selection process for wholesale accounts.
Can I suggest an
item for production?
Absolutely. We
are always looking for your suggestions or design ideas. Our photography stock
library has over 65,000 images from all corners of the world’s oceans. Love
pygmy sea horses? Mimic Octopuses? Spinner Dolphins? Sea Lions?
Trapezia crabs and lawnmower blennies?- send us your suggestions! We love to
hear from our customers- submit your suggestion today.
What is a
“printing variation” that may occur on the all over printed t-shirts and Baby
Onesie?
The dye
sublimation process is a really cool way of transferring “HD” resolution
photographic images to fabric. In this process the fabric may crease or fold.
This crease or fold prevents the transfer of the image fully. This typically
occurs on the side seams, under the sleeves and sometimes around the neckline.
These minor variations result in a “white” area- usually very thin and hard to
see. These variations are not a manufacturing defect and in no way detract from
the design, performance or quality of our printed products. For examples of
typical variations, please see the “Printing Process” tab. These variations are
possible on our All Over T-shirts, Panel Print T-shirts and Baby Onesies, and
less likely, on our blankets, scarves, wind fins and socks. They do not occur
on our cut and sewn items.