Product returns are accepted on a very limited basis and maybe be subject to a return fee of up to $10.00 per item. Unlike the big box stores, each FishAtude product is made on demand and to your specific order. We simply do not have the ability to accept returned merchandise for resale. In order to continue our business model as a small business operating in the USA - offering USA made products and sticking to our commitment to donate a portion of our profits to Marine Conservation efforts, we simply are unable to have an open ended return policy. Please review our return policy stated below prior to your purchase. We appreciate your understanding.
1. Returns will be accepted with a valid Return Authorization Number, (RAN#), within 10 (ten) days of receipt of the item only in the case of a manufacturer defect. Return Authorization Numbers maybe acquired by emailing email@example.com with the order number, product name, stated manufacturer defect, image (photograph) of defect and customer contact information. After review, if valid, a RAN# will be provided and a replacement item or refund will be issued once the item has been received by our store. Return shipping is the responsibility of the customer. The returned product must not have been used or worn- and have an apparent manufacturer defect upon your receipt of the item.
2. Print “variations”,
“anomalies”, “color variations”, “color shifts” and possible, predicted
printing flaws, as described in our “Printing Process” will occur. These slight
variations may occur allowing for differences between the finished products
compared to products shown on the website. All product examples on our
website are digitally created (as are most items on websites). The Dye
Sublimation process inherently results in unique,1 of a kind, artistic
photographic creations. Color variations, pattern variations, image shifts and
small printing flaws may occur and should be expected. However, in no way do
these variations take away from the quality or overall design of our
products. Each FishAtude item is truly unique and we encourage
customers to post themselves modeling their - “real life” FishAtude
products on our site for others to admire.
Dye Sublimated products may contain minor variations along folds and seams and are NOT considered defects:
3. Apparel products cannot be returned unless there is a manufacturer defect as stated above. Please read product descriptions thoroughly. Please review the Apparel Sizing Guides and Charts when ordering apparel. Each product has a different Sizing Guide, please ensure you reach each product’s guide. Merchandise can not be returned due to ordering an incorrect size.
4. All returns may be susceptible to a restocking fee of $10 per item, based on the item returned. This fee may be waived in certain circumstances and the Oceans Of Images Store reserves the right to assign or dismiss this fee. The shipping cost of items returned to the Oceans of Images Store will be the responsibility of the customer.
We invite customer comments and appreciate your business. As always, if you have a question about our products, please reach out to our customer support team via email at: firstname.lastname@example.org